FAQs

What is Taashi’s Shipping Policy?

What do the different order status labels mean?

How do I check the status of my order?

Where do you ship?

Who will pay for shipping and delivery charges?

How is the shipping amount determined?

How is custom duty determined?

Who are your courier partners?

Do the prices on your website include taxes?

What is the estimated delivery time?

Who will be responsible for paying local taxes outside India?

Payment

How can I pay for my order?

What should I do if my payment fails?

What should I do if the amount is deducted but my order is cancelled?

What should I do if the amount is deducted but my order is cancelled?

Modifications

Can I modify the shipping address of my order after it has been placed?

Cancellations

Will the tax amount be refunded if I cancel my order?

When will I receive my refund after cancelling my order?

Returns and Exchanges

What items are not returnable?

What items are exchangeable?

Why has my return/refund request been put on hold?

Why has my return request been declined?

Why was my returned product reshipped?

Who will bear the shipping charges for returns?

Other Questions

What is ‘fall’?

Will fall be attached to the complete saree?

What is the material of fall used on our sarees?

Do you take orders over the phone?

I have already placed my order, can I add more items to the same order?

I placed an order twice.