Refund policy
Cancellation & Return Policy
All the products sold and delivered to the customer shall be subjected to the below terms and conditions of the policy.
Cancellation
If an order is cancelled before it is shipped, Taashi may accept the cancellation and process a refund within a reasonable time. Any applicable bank or payment gateway charges will be deducted from the refund amount. Orders that have already been shipped or are in transit cannot be cancelled.
Return & Exchange Policy
As a company policy we do not provide refunds on any product sold.
Once the products are sold they can be exchanged for replacement only if the product is found damaged or defective.
If the product you have ordered is damaged, please inform us within 2 days of the receipt of the product by writing to us at info@taashifashion.com with order number, full name, address and images of the damaged product and our customer care team will contact you within 24 hours and will guide you through the process of exchanging the product.
Products that have been used or damaged will not be eligible for an exchange. The cost for shipping the product back to us is to be borne by you. We will take care of the shipping, when the corrected product is delivered to you.
Taashi reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is damaged or has been found to be used.
Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.
Return / Exchange Eligibility
A return or exchange request will be accepted only under the circumstances listed below:
1. Quality Issues
If you receive a saree with a genuine quality concern, please contact our customer support team within 2 days of delivery. We may request clear photographs or other verification to assess the issue. The refund or exchange process will be initiated once the product is received and reviewed.
2. Damaged, Wrong, or Missing Product
If your order arrives damaged, incorrect, or incomplete, please notify us within 2 days of delivery. Based on your preference, we will either process a refund or ship the correct product at no additional cost.
Non-Eligible Cases for Return / Exchange
Returns or exchanges will not be accepted under the following conditions:
RTO (Return to Origin):
Customers must provide a complete and accurate shipping address along with an active phone number. If a package is returned to us due to failed delivery attempts, reshipping will be done at actual shipping costs borne by the customer.
Colour Variation:
While we strive to represent sarees as accurately as possible, slight colour variations may occur due to screen settings. Colour mismatch will not be considered a valid reason for return or refund. We request you to place an order keeping in mind this minor variation in colour as seen on the screen against the actual colour of the product received.
Late Requests:
Any return or exchange request raised after 2 days of receiving the product will not be accepted.
Missing Unboxing Video:
A clear, continuous unboxing video is mandatory to claim any return or exchange. The issue must be visible in the video.
Product Condition:
Returned products must be unused, unworn, unwashed, and in original condition with tags intact.
Packaging:
Sarees must be returned in their original packaging to prevent damage during transit.
Customized Orders:
Sarees altered or customized (such as fall or edging added) are not eligible for return or exchange.
International Orders:
Store exchanges are not applicable for orders shipped outside India. Any return-related costs, including customs duties, must be borne by the customer.
Non-returnable Items:
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Gift vouchers
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Blouses
These items are not eligible for return, exchange, or cancellation.
Refund / Exchange Process
To initiate a return or exchange, please contact our customer support team at [support@taashifashion.com] within 2 days of delivery, along with:
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Order number
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Description of the issue
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Clear photographs
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Unboxing video
Each request is reviewed on a case-by-case basis.
Once approved:
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A reverse pickup will be arranged where applicable.
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The returned product will undergo a quality check upon receipt.
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If approved, the refund or exchange will be processed accordingly.
In rare cases where the product does not meet return criteria after inspection, it will be reshipped to the customer at no additional cost. Refunds or exchanges will not be applicable in such cases.
Refund Timeline
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Refunds (after deducting any applicable charges) will be issued to the original payment method.
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Refunds are processed within 2 business days of receiving the product at our warehouse.
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The credited amount may take 10-14 business days to reflect in your account, depending on your bank or payment provider.
Taashi reserves the right to decline refunds or replacements in cases of false or unsubstantiated claims. If a refund does not reflect within 15 days of initiation, we encourage reaching out to us first for quicker resolution.
You can always contact us for any return question at info@taashifashion.com
DISCLAIMER:
The information contained in this website is for general information purposes only. The information is provided by Taashi and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Taashi. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
All policies are subject to change without prior notice. In case of any conflict, terms & conditions policy would prevail.
CUSTOMER CARE:
